Last updated: January 31, 2025

By using Cocohop, you agree to the updated Terms and Conditions.

Your account may be deleted at our discretion in case of a violation of these terms. Please read them carefully.

These Terms and Conditions are subject to change at any time. In the case of significant changes, our Users will be informed of the changes via email, and the update date at the top of this page will be modified.

To get started, a few definitions:

• The terms "User", "Client", "You", "Your" refer to any individual or legal entity that owns an account on one or more of our services.

• The terms "Company", "We", "Our", "Us" and "Cocohop", "Product" refer to the Company Cocohop, SAS registered with the RCS of Évry under the SIRET number 92981224600015 at 4, allée de la Terrasse in Draveil.

• By "Services", we mean any product created and maintained by Cocohop. This includes applications, whether accessible in a web browser, a desktop application, a mobile application, or any other format.

The fact that we do not exercise or invoke our aforementioned rights in certain cases does not mean that we waive them.

Account Usage Terms

• You are responsible for maintaining the security of your account and password. The Company cannot and will not be responsible for any loss or damage resulting from your failure to comply with this security obligation. We recommend that users set up two-factor authentication for added security. In some of our Services, we may require it.

• You acknowledge that you will not use the Services for the following purposes:

  • Collecting or extracting information and/or user data from accounts that do not belong to you.

  • Bypassing, disabling, or interfering in any other way with features related to the security of the Services.

  • Deceiving, defrauding, or misleading us or other users, including, but not limited to, making false reports or impersonating another user.

  • Uploading or transmitting (or attempting to upload or transmit) viruses or any type of malware, or a mechanism for information collection, including 1 × 1 pixels, web bugs, cookies, or other similar devices.

  • Interfering with, disrupting, or creating an unreasonable burden on the Services or connected networks or Services.

  • Harassing, annoying, intimidating, or threatening other people or any of our employees involved in providing a part of the Services.

  • Disparaging, tarnishing, or otherwise harming, in our opinion, us and/or the Services. Using the Services in a manner inconsistent with applicable laws or regulations.

  • Accounts that violate any of the above points are subject to cancellation without notice.

• You are responsible for all content published and activity that occurs with your account. This includes content published by other people who either have access to your login credentials or have their own credentials under your account.

• You must be a human. Accounts registered by "bots" or other automated methods are not allowed and may be deleted at any time.

Payment, Refunds, and Plan Changes

• When you use a free version of one of our Services, it is truly free: we do not ask for your credit card, and — just like for Clients who pay for our Services — we do not sell your data.

• For paid services offering a free trial, we inform you of the trial duration when you sign up. After the trial period, you must pay in advance to continue using the Service. If you do not pay, we will freeze your account, and it will be inaccessible until you make the payment. If your account has been frozen for some time, we will queue it for automatic cancellation.

• Except for paid accounts, you will not be able to access your account once canceled, so please make sure to download anything you want to keep in advance. If you have a paid account, you can cancel your subscription and continue to use your account until the expiration of your paid period. After that, the account will be automatically canceled and will become inaccessible. You can also choose to cancel your account earlier. We will permanently delete the content of your account from our servers 30 days after cancellation and from our backups within 60 days. Recovering the content of a single account from a backup is not possible, so if you change your mind, you will have to do so within the first 30 days following the cancellation. The content cannot be recovered once permanently deleted. We will not charge you again once your cancellation is completed. We do not automatically prorate any unused time that you have left, but if you haven't used your account for months or if you have just started a new billing cycle, contact us for a possible amicable refund. We are quite reasonable.

• If you switch from a free plan to a paid plan, we will charge your card immediately, and your billing cycle will begin on the day of the upgrade. For other upgrades or downgrades of the plan level, the new rate starts from the next billing cycle.

• All fees exclude any taxes, levies, or fees imposed by tax authorities. If necessary, we will collect these taxes on behalf of the tax authority and remit them to the tax authorities. Otherwise, you are responsible for paying all taxes, levies, or fees.

• We know that bad refund policies are frustrating, with that impression of being scammed by a company. There is no way we want our clients to feel this way, which is why our refund policy is simple: if you are ever not satisfied with our Services for any reason, just contact us, and we will take the matter to heart.

Cancellation and Account Closure

• You are solely responsible for properly canceling your account. Within each of our Services, we provide a simple cancellation link, no questions asked. A request via email or phone to cancel your account is not automatically considered a cancellation. If you need help canceling your account, you can always contact us.

• If you have subscribed to a plan, access your account via the avatar (top right corner of the application with yours), then in the “Plan and Billing” menu, select “Cancel my subscription.” You can continue to use your account until the expiration of your payment period and until your account is automatically canceled, or you can close it earlier after stopping your subscription from the “Plan and Billing” section by selecting “Close my account now.” If you have not paid, you can directly close your account from the “Plan and Billing” section.

• If you cancel the Service before the end of your current payment period (month or year), your cancellation will take effect immediately, and you will no longer be charged for the current or following period(s). Again, we do not automatically prorate unused time during the last billing cycle.

• We have the right to suspend or terminate your account and to refuse any current or future use of our Services for any reason at any time. Suspension means that you and any other user of your account will not be able to access the account or any content of the account. Termination will further result in the deletion of your account or access to your account, as well as the forfeiture and abandonment of all content in your account. We also reserve the right to refuse the use of the Services to anyone for any reason at any time. This clause is necessary because, statistically speaking, there is always at least one User with a nefarious project. We strongly oppose certain behaviors or uses, and this article is how we exercise that position. In practice, this usually means we will delete the account without notice if we have evidence that our products are being used to engage in abusive behavior.

• Verbal, physical, written, or other abuses (including threats of abuse or retaliation) against any employee or officer of the Company will result in immediate termination of the account.

• Accounts that have remained inactive for an extended period may be deleted:

  • For trial accounts: 60 days after the expiration of a trial without upgrading.

  • For frozen accounts: 180 days after being frozen due to payment failures.

  • For free accounts: after 365 days of inactivity.

Changes to Services and Pricing

• We intend to maintain our Services indefinitely, to the extent that it is possible and reasonable. This means that in terms of security, privacy, and customer support, we will continue to maintain all existing Services. Sometimes, it becomes technically impossible to keep a feature, or we may rethink part of it to improve it, or we may decide to discontinue others. We reserve the right at any time to modify or discontinue, temporarily or permanently, any part of our Services with or without notice.

• Sometimes, we modify the pricing structure of our Services. When we do this, we tend to exempt existing customers from these changes. However, we may choose to modify pricing for existing customers. If we do, we will provide you with at least 30 days' notice and inform you via the registered email address. We may also publish a notice regarding changes on our websites or on the affected services themselves.

Availability, Security, and Privacy

• Your use of the Services is at your own risk. We provide these services "as is" and "as available". We do not offer service obligation agreements but take the availability of our applications seriously.

• We reserve the right to temporarily disable your account if your usage significantly exceeds the average usage of other customers of the Services. We will contact the account owner before taking any action, except in rare cases where the level of usage may negatively impact the Service's performance for other customers.

• We take numerous measures to protect and secure your data through backups, redundancies, and encryption. We apply encryption for the transmission of data from the public Internet.

• You agree that Cocohop may process your data as described in our Privacy Policy and for no other purpose. On rare occasions, our staff may access your data for the following reasons:

  • To assist you with any support requests you make. We will ask for your express consent before accessing your account.

  • In rare cases where an error occurs and halts an ongoing automated process. We receive automatic alerts when such errors occur. When we can resolve the issue and restart the automated process without reviewing personal data, we do so. In rare cases, we may need to review a minimal amount of personal data to resolve the issue.

  • To backup Cocohop. We will review logs and metadata as part of our work to ensure the security of your data and the Services as a whole. If necessary, we may also access accounts as part of an investigation into a report of abuse.

  • As required by applicable law. As a French company governed by the EU General Data Protection Regulation ("GDPR") on data processing, we do not retain or share customer data unless compelled to do so by a French government authority or in limited circumstances in the case of an emergency request. If a non-French authority approaches Cocohop for assistance, our default position is to refuse unless the order has been approved by the French government, which compels us to comply through procedures described in a treaty or established legal assistance agreement. If Cocohop is audited by a tax authority, we share only the strict minimum of billing information necessary to complete the audit.

• We use third-party providers and hosting partners to provide the hardware, software, networking, storage, and related technology necessary to operate the Services.

Copyright and Intellectual Property

• All content published on the Services must comply with French copyright law. We provide details on how to file a claim for copyright infringement.

• You grant us a limited license to use the content that you and your users publish to provide you with the Services, but we do not claim any ownership rights over those elements. All documents you submit to the Services remain yours.

• We do not pre-screen content, but we reserve the right (but not the obligation), at our sole discretion, to refuse or remove any content available via the Service.

• The Company or its licensors own all rights, title, and interest in the Services, including all intellectual property rights, and you obtain no ownership rights in the Services by virtue of your use. You may not duplicate, copy, or reuse any part of the HTML, CSS, JavaScript, or visual design elements without the express written permission of the Company. You must request permission to use the Company logos or any Service logo for promotional purposes. Please email us for logo usage requests. We reserve the right to revoke any permission if you violate these conditions.

• You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Services, the use of the Services, or access to the Services without the express written permission of the Company.

Modifications to Services and API Terms

We offer application programming interfaces ("APIs") for certain of our services. Any use of the API, including via a third-party product accessing the Services, is governed by these Terms as well as the following specific terms:

• You understand and expressly agree that we are not responsible for any damage or loss resulting from your use of the API or third-party products that access data via the API.

• Third parties may not access the API and use it if the functionality is part of an application that records, monitors, or remotely reports on the activity of a user of the service other than time tracking, both within and outside of the applications. The Company, at its sole discretion, will determine whether an integration service violates this rule. A third party that has built and deployed an integration for remote user monitoring must remove that integration.

• Abuse or excessive requests to the Services via the API may result in the temporary or permanent suspension of your account's access to the API. The Company, at its sole discretion, will determine abuse or excessive use of the API. If we must suspend your account's access, we will first attempt to notify the account owner. If your use of the API could or has caused downtime, we may discontinue access without notice.

Some third-party providers may create integrations between our services and theirs. We are not responsible for these third-party integrations.

Liability

You agree that the Company is not liable to you or any third party for damages of any kind resulting from the use of the Services, the ability to access data, or unauthorized access to your data or account. The Company is also not liable for any damages of any kind related to the actions of any third party using the Services, or any other consequences related to the Terms or the Services.

Cocohop provides the Services "as is" and does not guarantee that they will meet the specific expectations of the User or be error-free. Furthermore, Cocohop is not responsible for trips arranged via its platform. In case of a dispute related to a trip, the User must turn to the main organizer.

If you have questions about these Terms and Conditions, please contact us:
By email: hey@cocohop.com
By visiting this page on our website: https://www.cocohop.app/contact/