In this policy, we detail what data we collect and why, how your data is managed, and your rights concerning it. We never sell your data.

This policy applies to all products developed and maintained by Cocohop.

It pertains to the management of information from site visitors, potential customers, customers, and authorized users of our services. We collectively refer to these categories as “you” in this policy.

However, this policy does not cover the information of end users of clients that Cocohop receives or processes on behalf of a client under an applicable service agreement. This data is processed under the instructions of the relevant client, who is the “data controller.” Our obligations as a “processor” are defined in this contract and do not fall under this policy.

If you are an end user of a client and have questions about the collection and processing of your data, please contact the organization that provided us with this information.

What We Collect and Why

We are committed to only collecting what is necessary. Here’s what that means in practice:

Identity and Access

When you sign up for Cocohop, we ask for information such as your name, email address, sometimes your business name, and other information. This allows us to personalize your account and send you essential updates. We may also offer optional surveys to enhance our services. With your consent, we will send you newsletters and other updates.

We never sell your personal information and do not use your name or business in our marketing communications without your permission.

Payment Information

If you subscribe to a paid service, you will need to provide your payment information and billing address. Banking information is transmitted directly to our payment processor and does not pass through our servers. We maintain a transaction history for billing and fraud detection purposes.

Product Interactions

We store on our servers the content you upload or generate in our products for their proper functioning. This content is retained while your account is active, and then deleted within 60 days of its closure.

Geolocation Data

We log the IP address used during registration and logins to prevent fraud and improve security.

Website Interactions

We collect browsing information for analytical and statistical purposes (A/B testing, conversion, etc.). This data includes your browser, operating system, IP address, and pages viewed.

Advertising and Cookies

We use cookies to store certain preferences, facilitate the use of our services, and perform optimization testing.

Voluntary Correspondence

When you contact us by email, we keep those exchanges to ensure effective follow-up.

When We Access or Disclose Your Information

We may access your data in the following cases:

• To provide the requested services

• To exclude your email address from certain advertising campaigns

• To resolve technical bugs with your permission

• To investigate misuse

• If required by law

Your Rights Regarding Your Information

You have the following rights:

• Right of access and correction

• Right to data deletion

• Right to restrict processing

• Right to data portability

• Right to non-discrimination

You can exercise these rights by updating your account settings or by contacting us.

How We Secure Your Data

All data is encrypted via SSL/TLS in transit. We implement security measures to protect your information.

Content Deletion and Data Retention

Deleted content remains accessible for 25 days, then becomes unrecoverable. If you delete your account, your data will be erased according to the terms mentioned in the Terms and Conditions.

Data Location

Our infrastructures are located in France. By using our services, you accept this data transfer.

Changes and Questions

We update this policy in accordance with regulations. If you have any questions, please contact us.